Frequently asked questions
Answers before you arrive.
Can't find what you're looking for? Call the office — we're happy to help.
About the practice
Is Shaka Vision part of LensCrafters?
No. Shaka Vision is an independent optometry practice owned by Dr. Joseph Hartman. We are located inside LensCrafters at Queen Kaʻahumanu Center, and we run our own clinic, schedule and phone line.
Who will I see?
You'll see Dr. Joseph Hartman, Shaka Vision's owner and optometrist. He speaks English, Spanish, Portuguese, French, and Catalan.
Where exactly are you?
Inside LensCrafters at Queen Kaʻahumanu Center, 275 West Kaahumanu Avenue, Suite 1010, Kahului. See our contact page for directions.
What are your hours?
Monday through Friday, 10 am to 6 pm, usually closed 1 to 2 pm for lunch. We're also open two Saturdays a month; call to confirm dates.
Appointments
How do I book an appointment?
Call the office at (808) 870-2500. Calling is the fastest way to schedule, ask a question or confirm Saturday hours. Online booking is also available.
How long does an eye exam take?
Visit length depends on the appointment and testing needed. Call for an estimate, and allow extra time if dilation is recommended.
Will my eyes be dilated?
Not always. Dilating drops help the doctor see more of the inside of the eye, and Dr. Hartman will explain whether they're recommended for you. They can blur your vision and make you light-sensitive for a few hours.
What should I bring?
Your glasses, contact lenses or lens boxes, a list of medications and eye drops, your insurance card and photo ID, and sunglasses in case your eyes are dilated.
What if I have an eye emergency?
Sudden vision loss, a curtain or shadow over your vision, a burst of new floaters or flashes, eye pain, or an injury needs prompt attention. Call (808) 870-2500; if it's after hours or severe, go to the nearest emergency department.
Kids and myopia
Do you see children?
Yes. We see children age 3 and older and can talk with parents about nearsightedness that keeps changing.
My child passed the school screening. Do they still need an exam?
A screening is a quick check that can catch some problems, but it isn't a comprehensive eye exam. A full exam also looks at eye health, focusing, eye teaming and prescription.
Can myopia be cured or reversed?
No. The goal of myopia management is to slow how quickly nearsightedness gets worse while a child's eyes are still growing, not to reverse it.
Are regular glasses enough?
Regular glasses and contact lenses correct blurry vision but are not designed to slow myopia progression. Myopia management uses specific approaches with that goal in mind.
Contact lenses
Do I need a contact lens fitting if I already have a glasses prescription?
Yes. A glasses prescription and a contact lens prescription are different, because a contact lens sits directly on the eye. A fitting checks that the lens fits well and keeps your eyes healthy.
What if previous contact lenses did not work for me?
Tell us what happened and what you need to see in daily life. We can evaluate scleral lenses, multifocals and fittings for high astigmatism or keratoconus. Your exam guides the options, and results vary. Call to plan a specialty consultation.
Insurance
Do you take my insurance?
We accept EyeMed and UHA Vision for vision care, and Medicare, HMSA, HMAA, UHA and HWMG for medical eye care. Benefits, referrals and out-of-pocket costs depend on your specific plan and visit. Call (808) 870-2500 to confirm the details before your appointment.
What's the difference between vision and medical insurance?
Vision plans usually cover routine exams, glasses and contact lenses. Medical insurance may apply when a visit is for an eye health problem, such as an infection, injury, or monitoring a condition like diabetes or glaucoma.
What if I don't have insurance?
You're welcome at Shaka Vision. Call the office and we'll explain what to expect for your visit before you come in.
Ready when you are.
Call the office to schedule, ask a question, or confirm Saturday hours.